FAQ

1. What products does RAVON WEAR sell?

RAVON WEAR is an online store specialising in women’s sandals. Our collection is designed to combine comfort, style, and everyday practicality for different occasions.

2. Where is RAVON WEAR based?

RAVON WEAR operates as an online store serving customers in the United Kingdom.

3. Do you ship within the United Kingdom?

Yes. We deliver orders to addresses across the United Kingdom.

Shipping times and delivery details are displayed at checkout and may vary depending on the selected shipping option and destination.

4. How long does delivery take?

Delivery times vary based on the shipping method selected at checkout.

Estimated delivery times are provided during the ordering process and are intended as guidelines. Actual delivery times may vary due to external factors such as carrier operations or public holidays.

5. How can I track my order?

Once your order has been processed and dispatched, you will receive an email with tracking information, when available.

If you have any questions about your order status, please contact our support team.

6. How can I contact customer support?

You can contact our support team using the details below:

Our support hours are Monday to Friday, 9:00 am – 6:00 pm (UK time).

7. What payment methods do you accept?

We accept secure online payment methods available at checkout. All payments are processed through trusted and encrypted payment providers to help ensure customer data protection.

8. Can I change or cancel my order after placing it?

If you need to change or cancel your order, please contact us as soon as possible.

Once an order has been processed or dispatched, changes or cancellations may no longer be possible.

9. What is your returns policy?

We accept returns in accordance with our Returns & Refunds Policy.

To be eligible for a return, items must be unused, in their original condition, and returned within the timeframe specified in our policy. Full details can be found on our Returns & Refunds page.

10. What should I do if I receive a damaged or incorrect item?

If you receive an item that is damaged or incorrect, please contact our support team as soon as possible.

Include your order number and clear information about the issue so we can assist you efficiently.

11. Are your products true to size?

Sizing information is provided on each product page to help customers make informed choices. If you are unsure about sizing, please contact us before placing your order.

12. Do you offer promotions or discounts?

From time to time, we may offer promotions or special pricing. Any active offers will be clearly displayed on our website.

13. Is my personal information safe?

Yes. We take customer privacy seriously. Personal data is handled in accordance with our Privacy Policy and applicable data protection laws in the United Kingdom.

14. How long does it take to receive a response from support?

We aim to respond to all enquiries within 24–48 business hours.