Cancellation

1. Order Cancellation Before Dispatch

You may request to cancel your order before it has been processed or dispatched.

To request a cancellation, please contact our support team as soon as possible with:

  • Your full name

  • Order number

If the order has not yet been processed, we will cancel it and issue a refund to the original payment method.

2. Orders Already Processed or Dispatched

Once an order has been processed or dispatched, it can no longer be cancelled.

In this case, you may still be eligible to return the item in accordance with our Refund & Returns Policy after receiving the order.

3. Refunds for Cancelled Orders

If your cancellation request is approved, refunds will be processed to the original payment method within 7–10 business days.

Refund processing times may vary depending on your payment provider.

4. How to Request a Cancellation

To request a cancellation, please contact us using the details below:

Support hours: Monday to Friday, 9:00 am – 6:00 pm (UK time).

5. Changes to This Policy

RAVON WEAR reserves the right to update this Cancellation Policy at any time.

Any changes will be posted on this page.